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Return & Exchange Policy
Returning an Unused/ Unopened Item
We are offering our customers complete peace of mind by providing a 30-day money back guarantee on all unopened products. You can shop confidently. knowing that you can return any product that you have not used. However, after 30 day period, we cannot offer any return or exchanges.
The item that you wish to return should be unused and should be in its original packaging. If the item returned has been opened it will not be eligible for a refund. You should send receipt or proof of purchase along with the item that you wish to return to speed up the process.
Items eligible for return cannot be clearance or sale items, these cannot be returned or exchanged. This policy adheres to regularly priced items, and only these are eligible for returns and exchanges.
We offer our customers either a full refund or exchange for same value if you are returning an unopened product within the 30-day period.
The shipping costs associated with returning an unopened item is the responsibility of the customer solely.
Returning An Item that has been Opened:
Once a product has been opened it cannot be returned for a refund. In case the product you received has been confirmed to be faulty, we shall work with our technical department to either repair the item or replace it.
In order to determine if the product delivered is defective, please contact our technical team as soon as possible and provide us as much detail about the issue including any pictures or videos demonstrating the defect.
3D Printing Canada is not responsible for procedures and processes, including filing of specific paperwork, that may be required in order to process duties and taxes refunds to customs agencies outside of Canada.
It is the customer's responsibility to communicate all customs regulations in their home country and inform 3D Printing Canada of said regulations required in order to process return claims.
Purchasing a Printer from 3D Printing Canada.
We do not open boxes and test printers before shipping them out to you.
If you wish to have a machine opened and tested, there is an additional charge. Like the manufacturer, we offer a warranty on non-wear items only. We do not provide free labour to repair defective machines. The customer is responsible for paying for all shipping charges for returns or repairs.