Return, Exchange and Warranty Policy
3D Printing Canada is committed to helping customers resolve product issues fairly and efficiently. This policy explains our return, exchange, warranty and technical service procedures for products purchased directly from 3D Printing Canada.
Warranty coverage is subject to the applicable product terms, manufacturer requirements and the conditions outlined below. Nothing in this policy limits any rights that cannot legally be excluded under applicable law.
1. 3D Printers, Scanners, Laser Engravers, Motherboards and LCD Screens
Returns
Within 14 days of delivery — Refund
Eligible items may be returned for a refund if they are new, unopened, unused and in sellable condition. All original packaging, manuals, accessories, serial numbers and UPC codes must be present. Items with damaged packaging or missing components may not qualify.
After 14 days of delivery — No standard returns or exchanges
Returns and exchanges are not normally accepted after the 14-day return period, except where required by applicable law.
Special-order, pre-order and customer-specific orders may be subject to additional return or cancellation restrictions once the order has been approved or confirmed. A product requiring additional supplier lead time or special handling is not automatically classified as a special-order item.
Warranty
Days 1–14 after delivery
Coverage applies to manufacturer-defective printers, scanners, motherboards and LCD screens. Customers should contact us promptly to report the issue and arrange the appropriate next steps.
Days 15–365 after delivery
Coverage applies to eligible manufacturer-defective components under the applicable 3D Printing Canada warranty.
The components covered, exclusions and conditions of coverage vary by manufacturer and product. Warranty coverage is subject to the applicable product-specific terms. Consumables, normal-wear items and other excluded components may not be covered.
2. Parts and Accessories
Returns
Within 14 days of delivery — Refund
Eligible items may be returned for a refund if they are new, unopened, unused and in sellable condition. Original packaging, manuals, accessories, serial numbers and UPC codes must be included. Items with damaged packaging or missing components may not qualify.
Days 15–45 after delivery — Store credit
Eligible returns may be accepted for store credit.
After 45 days of delivery — No standard returns
Returns are not normally accepted after the 45-day return period, except where required by applicable law.
Warranty
Within 14 days of delivery
Coverage applies to manufacturer-defective parts and accessories reported within the first 14 days after delivery.
3. Filaments and Resins
Returns
Within 14 days of delivery — Refund
Eligible items may be returned for a refund if they are unopened, unused and in sellable condition.
Filament must be neatly spooled and returned with its original packaging, boxes, manuals and accessories. Resin must be unopened and returned with its original packaging and included accessories. Products with damaged packaging or missing components may not qualify.
Days 15–30 after delivery — Store credit
Eligible returns may be accepted for store credit.
After 30 days of delivery — No standard returns or exchanges
Returns and exchanges are not normally accepted after the 30-day return period, except where required by applicable law.
Special-order, pre-order and customer-specific filament or resin orders may be subject to additional return or cancellation restrictions once the order has been approved or confirmed.
Warranty
Within 30 days of delivery
Coverage applies to manufacturer-defective filaments and resins reported within the first 30 days after delivery.
4. General Return Conditions
The following conditions apply to all eligible returns:
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All returned items are inspected before a refund or store credit is issued.
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Items that do not meet the return criteria may be subject to a minimum 25% restocking fee.
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3D Printing Canada reserves the right to refuse returns that do not meet the stated criteria, show signs of suspicious or fraudulent activity, or are not in sellable condition, subject to applicable law.
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Special-order, pre-order and customer-specific orders may be subject to additional restrictions once approved or confirmed.
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The customer is responsible for the cost of returning items to 3D Printing Canada.
Products submitted for warranty consideration are handled under the applicable warranty process rather than treated as standard discretionary returns.
5. Warranty Claims and Technical Services
How to initiate a warranty claim
To request warranty support, complete our 3D Printer Service Request Form with your order information, a description of the issue and any relevant photos, videos or troubleshooting details.
Our team will review the information provided and determine the appropriate next steps. Whenever possible, we will attempt to resolve the issue remotely before recommending physical inspection or service.
Submitting a service request does not automatically authorize paid service work. If inspection, diagnostics or other chargeable services are recommended, the applicable fees will be communicated for approval before work begins.
Warranty replacement parts
Approved warranty replacement parts are supplied at no charge when covered under the applicable warranty.
Customers are responsible for applicable shipping charges when approved warranty replacement parts are shipped to them. Shipping charges are separate from the cost of the replacement parts.
Customers are not required to purchase inspection, diagnostic or installation services from 3D Printing Canada to receive approved warranty replacement parts. Where appropriate, customers may install replacement parts themselves, with remote troubleshooting and guidance provided whenever possible.
Optional paid technical services
Our technical services team is available to provide inspection, diagnostic and repair services, including installation of approved warranty replacement parts, when requested by the customer.
The following service rates apply:
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Inspection and reporting: $49.99 CAD plus applicable taxes per printer.
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Technician labour: $125 CAD per hour plus applicable taxes, billed in 30-minute increments.
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Shipping: Additional charges apply when equipment or parts need to be shipped.
Inspection and labour fees apply to the technical services requested; they are not charges for the approved warranty replacement parts themselves. Any paid work must be agreed upon before it proceeds, and applicable service charges will be communicated before work begins.
6. Repair Workmanship Guarantee
Repairs performed by 3D Printing Canada's technical services team are covered by a 14-day workmanship guarantee beginning on the date the repaired product is picked up or returned to the customer.
This guarantee applies to the workmanship of the repair performed. It does not extend the original manufacturer's warranty or cover unrelated failures, new damage or normal wear and tear.
7. Affirm Cancellation Fee
Orders paid using Affirm that are returned, exchanged or cancelled are subject to a 5% cancellation fee, calculated on the value of the items being returned, exchanged or cancelled.
This fee applies once the order has been processed, regardless of its fulfilment status, subject to any requirements under applicable law.
8. Price Protection Policy
3D Printing Canada offers price adjustments when an eligible item purchased from us decreases in price within seven days of the original order.
Price protection excludes vendor-initiated promotions where 3D Printing Canada does not receive credits or compensation, including certain promotional events offered by brands such as Bambu Lab and Creality.
9. Contact Us
For return requests, warranty claims or technical service inquiries, contact:
3D Printing Canada
36 Ditton Drive, Units 3–5
Hamilton, Ontario, Canada L8W 0A9
Phone: +1 (905) 963-9066
Email: contact@3dprintingcanada.com
3D Printing Canada reserves the right to update this policy, subject to applicable law. The policy applicable to a purchase will be interpreted in accordance with the customer's applicable legal rights and the terms in effect at the time of purchase.